community management

How to measure success for your community using KPIs that matter

Measuring the success of a community is a challenging task. As an experienced community manager, I have had countless conversations with business owners, senior executives and even other community managers on how to measure a successful community. Here’s some “average” ways to measure the success of a community: % increase in the number of people who […]

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AI tools for community building: how it can help + 3 tools to know

AI community tools for community managers We all have seen ChatGPT and other AI tools explode in recent months. Community managers have a wide range of daily tasks. No surprises there. The real question is: can AI community tools actually help community managers?  So far there have been mixed responses from community managers on whether

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ENGAGEMENT HACK to encourage ACTIVE members in your community!

We all want active members as soon as they walk through our community door… But how do you get them to participate as soon as they have joined? In my (many years) of building communities, I’ve tried many different tactics to ensure new people who join are motivated to engage right from the start. Engagement

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Create CONNECTIONS not boring introductions at your community events!

“OK let’s start by having everyone introduce yourself to the group”… Sound familiar at most community events you’ve been to? I’ve hosted many smaller online and offline events where people in the room do not know each other, and it’s the role of a community builder to help them feel more connected. Feeling more connected

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Community Managers at Insta, Ebay, Creative Mornings wrote a book…

“Get Together” is a book authored by the community builders who had built communities at Instagram, Creative Mornings, eBay… (all impressive communities in their own right!) – from zero to global. Luckily for the rest of us, they made the decision to write a book about how they (and other community builders) have approached building

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