community building

Get Community Engagement RIGHT (Avoid a Dead Community)

Getting Community Engagement Right… From the Start Knowing what your members actually want is key to higher community engagement.   Here’s a great tip if you’re trying to figure this out… Get your members fill in an application form BEFORE they become a member. I mentioned this in my previous blog post on how to […]

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How to measure success for your community using KPIs that matter

  Measuring the success of a community is a challenging task. As an experienced community manager, I have had countless conversations with business owners, senior executives and even other community managers on how to measure a successful community. Here’s some “average” ways to measure the success of a community: % increase in the number of people

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AI tools for community building: how it can help + 3 tools to know

AI community tools for community managers We all have seen ChatGPT and other AI tools explode in recent months. Community managers have a wide range of daily tasks. No surprises there. The real question is: can AI community tools actually help community managers?  So far there have been mixed responses from community managers on whether

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ENGAGEMENT HACK to encourage ACTIVE members in your community!

We all want active members as soon as they walk through our community door… But how do you get them to participate as soon as they have joined? In my (many years) of building communities, I’ve tried many different tactics to ensure new people who join are motivated to engage right from the start. Engagement

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Create CONNECTIONS not boring introductions at your community events!

“OK let’s start by having everyone introduce yourself to the group”… Sound familiar at most community events you’ve been to? I’ve hosted many smaller online and offline events where people in the room do not know each other, and it’s the role of a community builder to help them feel more connected. Feeling more connected

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Automate community tasks + manage members on different platforms

The ultimate community managers dream… Being able to manage all the different community platforms in one place – e.g the ability to manage your Slack, Circle, Discord groups all via one central dashboard/operating platform… Send members automated welcome messages but make it feel personalised with the ability to truly encourage deeper conversations and better understand

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Overcoming that overwhelming feeling: where to start when building a new community

Building a new community is a big deal. You may feel overwhelmed when tasked with building a community from scratch. Even when your community is up and running, that overwhelming feeling can remain, especially as engagement grows and you’re wondering how to manage it all. Here’s a list of common questions during the process of

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