Community 101

How to measure success for your community using KPIs that matter

Measuring the success of a community is a challenging task. As an experienced community manager, I have had countless conversations with business owners, senior executives and even other community managers on how to measure a successful community. Here’s some “average” ways to measure the success of a community: % increase in the number of people who […]

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Create CONNECTIONS not boring introductions at your community events!

“OK let’s start by having everyone introduce yourself to the group”… Sound familiar at most community events you’ve been to? I’ve hosted many smaller online and offline events where people in the room do not know each other, and it’s the role of a community builder to help them feel more connected. Feeling more connected

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Community Managers at Insta, Ebay, Creative Mornings wrote a book…

“Get Together” is a book authored by the community builders who had built communities at Instagram, Creative Mornings, eBay… (all impressive communities in their own right!) – from zero to global. Luckily for the rest of us, they made the decision to write a book about how they (and other community builders) have approached building

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10 Awesome Podcasts For Community Builders

There are some AWESOME podcasts for community builders who are looking for education, inspiration and even just some moral support when building communities.  I have listened to all of these podcasts and there’s something for every community builder in this list below.  Whether you’re building community for companies, your own startup, web3/NFT/DAO community or a

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Convert Followers into a Community (Practical Tips)

https://www.youtube.com/watch?v=h2n3T2MSuqs So you or your business have a ton of followers. But you keep hearing about the importance of building “Community”. Community is where you create a space for your followers to connect and support each other.  Building a community can help you sell MORE products or services by developing much deeper relationships with people

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How should you structure your community on Slack?

This is a topic I see often from Slack community managers. I faced this very issue years ago when tasked with a “dead” Slack community that not only needed reviving from an engagement perspective but also a major re-organization of channels and some serious work to grow the community. Slack wasn’t created for community (it

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