The ultimate community managers dream...
- Being able to manage all the different community platforms in one place – e.g the ability to manage your Slack, Circle, Discord groups all via one central dashboard/operating platform…
- Send members automated welcome messages but make it feel personalised with the ability to truly encourage deeper conversations and better understand the members in the community
- Categorise members into different groups such as by their interest, location, or timezone…
- Compare the engagement of these members in the different groups and immediately be able to message groups of people (in a targeted yet meaningful way) to try and boost engagement
- Automatically be able to see who are active members, who’s recently joined and who’s dropping off…
- And have those metrics be actionable – you see something going on in the community and you can actually do something about it immediately within the platform
- Schedule messages to members and heck why not be able to send a group of the same DM but to individual members??
Let’s deep dive into community operations.
Who should use Burb?
I do think Burb can be used by other types of communities – especially those who use Slack, Circle and/or Discord and need assistance with managing multi-platform communities. And in future Burb plans to build out more integrations such as events platforms.
Pros & cons
What I like about Burb is how they have truly simplified everything behind the scenes, it is like community management 101.
Burb is still new and integrations are still being built out. We only have 3 community platforms available to us, hopefully they add more soon.
- new to community management
- are managing a small community across different platforms for their needs
- lacking resources to manage their community but could utilise the automations to really scale up their efforts